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About the Authors
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Bahadir Inozu, Ph.D., is a Founding Partner and the Chief Executive Officer of NOVACES, a leading provider of continuous process improvement and project management consulting and training services. He is a Lean Six Sigma Master Black Belt and a Theory of Constraints Jonah. Dr. Inozu has more than 20 years of performance-improvement experience in government and the healthcare, maritime, and maintenance, repair, and overhaul (MRO) industries. He led more than 20 major applied research projects and wrote more than 70 journal articles and conference papers while he was a professor at the University of New Orleans.

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Dan Chauncey, MA, MBA, LSSMBB, is the Director of Deployment Services for NOVACES, where he has served as the technical program manager for the deployment of CPI over patient care in the U.S. Navy Medical Enterprise. He also leads a team of five Master Black Belts embedded at mid-level commands across the U.S. Navy and led the CPI deployment at United Health Services.

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Vickie Kamataris, RN, CPHQ, LSSMBB, is the Director of Commercial Healthcare Services for NOVACES. She is a Lean Six Sigma Master Black Belt and a registered nurse with multiple certifications, including CPHQ. In her role as Quality Leader for General Electric’s Corporate Healthcare and Medical Program and as a NOVACES consultant, she has extensive experience leading interdisciplinary, global teams to achieve extraordinary improvements in a broad range of clinical and business processes.

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Charles Mount, CAPT, NC, USN, RN, M.Ed., is the Director of Government Healthcare Services for NOVACES, and an ASQ-certified Lean Six Sigma Black Belt. He oversees Lean Six Sigma and Leadership programs to improve patient care, safety, and satisfaction. Captain Mount was Commanding Officer and Executive Officer of the Naval Schools of Health Sciences Training in Portsmouth, Virginia, and San Diego, California, where he coordinated the implementation of Total Quality Management for 5,000 employees.

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