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Long before the Affordable Care Act (ACT) catalyzed a digital revolution in healthcare, C. Martin Harris, MD, and his colleagues at Cleveland Clinic were leading the way in technology-enabled, integrated, patient-centric care designed to deliver optimal clinical outcomes. IT’s About Patient Care leverages these experiences to provide a uniquely informed view of what’s next in Healthcare IT.

—DANA MEAD, Strategic Advisor at Kleiner Perkins Caufield & Byers


In IT’s About Patient Care, C. Martin Harris, MD, one of the world’s most respected hospital CIOs, offers deep insight into the power of IT to support patients and caregivers. Under his leadership, information technology at Cleveland Clinic accelerates the transformation to value-based healthcare. Dr. Harris’s insights enable the use of technology to build trust and relationships rather than depersonalize services or frustrate physicians. The Internet of Healthcare is key to enabling local delivery of world-class care to patients throughout the nation and beyond.

—ELIZABETH TEISBERG, PHD, Professor of Community and Family Medicine at the Geisel School of Medicine at Dartmouth, Senior Institute Associate at the Institute for Strategy and Competitiveness at Harvard Business School, and coauthor of Redefining Health Care


As we progress steadily toward a world of data-driven methods for maintaining wellness and treating health issues, the work done at Cleveland Clinic builds a solid foundation supporting this critical transformation.

—CRAIG MUNDIE, President of Mundie & Associates and former Chief Research and Strategy Officer of Microsoft Corporation


The electronic medical record has been one of the most polarizing technologies in medicine, alternatively characterized as “savior” and “destructor.” In IT’s About Patient Care, Dr. Harris captures more effectively and simply than any other the very essence of what the electronic medical record is about: people. Delivering critical messages in an accessible style suitable for the techie and the novice alike, this book is a must-read for every healthcare consumer, practitioner, leader, and policy maker.

—RONALD A. PAULUS, MD, President and CEO of Mission Health


IT’s About Patient Care performs a Herculean feat by portraying the transformation of healthcare not only at a systems level but also at the level of the individual practitioner. The reader witnesses the changes in both Cleveland Clinic and in the lives of its individual physicians and patients due to the gradual but systemic rollout of information technology applications.

—LAWTON ROBERT BURNS, PHD, MBA, Professor of Management and Chairperson of the Health Care Management Department of the Wharton School at the University of Pennsylvania


Having worked with Dr. Martin Harris and the Cleveland Clinic for over a decade, I can attest to the fact that the concept of patient care buttressed by the incredible advances in technology are in perfect harmony in that world-class facility. Cleveland Clinic today is twenty-first-century patient care at its very best. Dr. Harris has captured the essentiality of both technology and patient care brilliantly.

—GENERAL JAMES L. JONES, Former National Security Advisor to the President of the United States, former Supreme Allied Commander Europe and Combatant Commander USEUCOM, and 32nd Commandant of the Marine Corps

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