Healthcare expenditures will continue to grow in the next two decades. Showing the value for the expenditures in terms that resonate with all stakeholders is imperative. Changes in payment methods from a fee for service (utilization) to a more quality-centered, pay-for-performance product will reward providers that show improvement in quality and efficiency. Centers for Medicare and Medicaid Services (CMS) and others will likely award contracts and favorable revenue arrangements to providers that demonstrate value via the outcomes. All healthcare systems are working toward building internal systems that not only deliver better outcomes but also prove them.
Executives are now asking for the return on investment (ROI) on major healthcare projects in technology, quality, patient satisfaction, procurement, process improvement, case management, staffing, compliance, innovation, marketing, and other functional areas. Using the method outlined in this book, you will be able to deliver the ROI in a credible, reliable way.