Skip to Main Content

This is the second book by Steven P. Dinkin, Barbara Filner, and Lisa Maxwell. In 2010, they collaborated together to write The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict. A third book applying The Exchange principles to community conflicts is in the works.

Steven P. Dinkin is the President of the National Conflict Resolution Center (NCRC). He has a law degree from George Washington University, where he taught a mediation clinic as an adjunct law professor. He has also taught mediation courses in the United States, Europe, and Latin America. For several years with the Center for Dispute Settlement in Washington, D.C., he served as an employment and workplace mediator for the Equal Employment Opportunity Commission (EEOC) and other federal agencies. In 2003, he moved to San Diego to lead the NCRC.

Barbara Filner was the Director of Training for the National Conflict Resolution Center (NCRC) from 1984 to 2010. She has a master's degree in teaching from Indiana University, and has worked as a teacher, a labor union official, and an analyst in local and state government. She has designed and conducted workshops on mediation and conflict resolution in the workplace in both the United States and Europe. She has lived in Pakistan, India, and Egypt, and thus brings a multicultural perspective to this book. She has also co-written two books about culture and conflict, Conflict Resolution Across Cultures (Diversity Resources) and Mediation Across Cultures (Amherst Educational Publishing).

Lisa Maxwell has been a mediator since 1985 and is currently the Director of the Training Institute at NCRC. She has extensive experience assisting groups dealing with conflict and managing other workplace disputes. She is the key person in the development of The Exchange Training. She has worked with large healthcare systems, the military, government agencies, and corporations in customizing the Exchange training for their organization.

Pop-up div Successfully Displayed

This div only appears when the trigger link is hovered over. Otherwise it is hidden from view.