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Copyright © 2016 by Adrienne Boissy and Timothy Gilligan. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.

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ISBN: 978-0-07-184534-2

MHID: 0-07-184534-8

ISBN: 978-0-07-184535-9

MHID: 0-07-184535-6

R.E.D.E., R.E.D.E. to Communicate, and Communicate with H.E.A.R.T. are trademarks of The Cleveland Clinic Foundation.

Library of Congress Cataloging-in-Publication Data

Names: Boissy, Adrienne, editor. | Gilligan, Timothy, editor.

Title: Communication the Cleveland Clinic way : how to drive a relationship-centered strategy for exceptional patient experience / [edited by] Adrienne Boissy, MD and Timothy Gilligan, MD.

Description: New York : McGraw-Hill Education, [2016]

Identifiers: LCCN 2015051012| ISBN 9780071845342 (hardback) | ISBN 0071845348 (hardback)

Subjects: LCSH: Medical personnel and patient. | Patient-centered health care. | Interpersonal communication. | Physician and patient. | Medical ethics. | BISAC: BUSINESS & ECONOMICS / Business Communication / General.

Classification: LCC R727.3.C665 2016 | DDC 610.7306/9—dc23 LC record available at

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