Business of Healthcare

The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Healthcare Organizations
Toby Cosgrove
Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience
Adrienne Boissy, Tim Gilligan
The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
Steven P. Dinkin, Barbara Filner, Lisa Maxwell
Healthcare Information Security and Privacy
Sean P. Murphy
High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
Jody Hoffer Gittell
Innovation the Cleveland Clinic Way: Powering Transformation by Putting Ideas to Work
Thomas J. Graham
The Innovator's Prescription: A Disruptive Solution for Health Care
Clayton M. Christensen, Jerome H. Grossman, Jason Hwang
It's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way
C. Martin Harris, Gene Lazuta
Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, 2e
Jay Arthur
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard L. Berry, Kent D. Seltman
Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs
Victor V. Buzachero, Jack Phillips, Patricia Pulliam Phillips, Zack L. Phillips
Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management
Bahadir Inozu, Dan Chauncey, Vickie Kamataris, Charles Mount
Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
Joseph A. Michelli
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
James Merlino