Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs

Victor V. Buzachero, Jack Phillips, Patricia Pulliam Phillips, Zack L. Phillips

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• Chapter 1: Healthcare Performance Improvement Trends and Issues
• Chapter 2: ROI Methodology Basics
• Chapter 3: Achieving Business Alignment with Healthcare Initiatives
• Chapter 4: Measuring Reaction and Learning
• Chapter 5: Measuring Application and Implementation
• Chapter 6: Measuring Business Impact
• Chapter 7: Isolation of Project Impact: Addressing the Attribution Issue
• Chapter 8: Converting Data to Money
• Chapter 9: Measuring the Intangibles
• Chapter 10: Monitoring Project Costs and Calculating ROI
• Chapter 11: Reporting Results
• Chapter 12: Implementing and Sustaining ROI
• Appendix: Do Your Healthcare Improvement Projects Focus on Results?