RT Book, Section
A1 Buzachero, Victor V.
A1 Phillips, Jack
A1 Phillips, Patricia Pulliam
A1 Phillips, Zack L.
SR Print(0)
ID 1150328581
T1 Measuring Business Impact
T2 Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071812719
LK accessmedicine.mhmedical.com/content.aspx?aid=1150328581
RD 2024/04/20
AB Most  healthcare  project  sponsors  regard  business  impact  data  as  the  most  important  data  type  because  of  its  connection  to  business  success.  Patient  outcomes,  patient  revenue,  patient  safety,  operational  efficiency,  length  of  stay,  and  patient  satisfaction  are  some  of  the  most  important  impact  data  found  in  the  healthcare  industry.  Top  executives  rate  impact  data  as  their  number  one  category  for  data  from  performance  improvement  projects.  For  many  projects,  inadequate  performance  in  business  measures  (the  business  need)  is  usually  what  initiated  a  particular  project.  For  example,  adverse  patient  outcomes  drive  a  healthcare  improvement  project  to  improve  outcomes.  Improvement  is  needed  to  either  meet  existing  needs,  or  to  improve  the  anticipated  future  state.  Business  impact  data  taken  from  a  follow-up  after  the  project  is  implemented  to  close  the  loop  by  showing  a  project's  success  in  meeting  the  business  needs.  This  chapter  examines  a  variety  of  business  impact  measures  and  the  specific  method  to  collect  the  measures  within  a  project.