RT Book, Section A1 Buzachero, Victor V. A1 Phillips, Jack A1 Phillips, Patricia Pulliam A1 Phillips, Zack L. SR Print(0) ID 1150328005 T1 Healthcare Performance Improvement Trends and Issues T2 Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs YR 2018 FD 2018 PB McGraw-Hill Education PP New York, NY SN 9780071812719 LK accessmedicine.mhmedical.com/content.aspx?aid=1150328005 RD 2024/04/25 AB Few topics stir emotions to the extent that healthcare does. The mention of the topic often elicits strong feelings and opinions about costs, quality, access, and a host of other issues. Healthcare touches everyone, and it represents one of the largest expenditures in almost any economy, particularly in the United States. The cost to provide healthcare is growing much faster than the cost of other goods and services. Although the quality of healthcare has improved, safety and consistent quality outcomes still remain a concern. Access to quality healthcare is still an issue (particularly for those individuals who cannot afford it), as is the patient experience, which is rarely addressed appropriately.