RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1150324693
T1 Adapting The Exchange to Manage a Disruptive Employee
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1150324693
RD 2024/04/19
AB It  can  happen  in  any  workplace.  Sometimes  one  person  seems  to  be  at  the  center  of,  or  a  participant  in,  every  conflict.  These  individuals  often  wield  more  power  than  their  position  warrants;  other  employees  tend  to  avoid  them  or  give  in  to  what  they  demand  in  order  to  avoid  an  argument.  Occasionally  a  disruptive  employee  is  even  unaware  of  what  is  happening.