RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1150324393
T1 The Exchange, Stage Two: Developing the Agenda
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1150324393
RD 2024/04/23
AB After  her  meeting  with  Yvette  Jones,  Kim  Brown  closed  her  door  and  took  out  her  notes  from  the  earlier  conversation  with  Simon  Peters.  She  realized  that  the  next  step  would  be  very  important.  Both  Simon  and  Yvette  were  good  nurses  and  both  had  added  depth  to  her  department.  But  their  personal  conflict  reflected  deeper  concerns  than  just  a  clash  of  styles  or  personalities.  She  knew  that  Dr.  Phillips  and  his  patient,  Mrs.  Alma  Cruz,  were  not  the  only  ones  aware  of  the  situation.  Kim  also  knew  that  there  would  soon  be  rumors  about  who  did  what  and  why  it  mattered.  And  she  knew  that  her  own  reputation  as  a  nursing  manager  was  involved.