RT Book, Section
A1 Dinkin, Steven P.
A1 Filner, Barbara
A1 Maxwell, Lisa
SR Print(0)
ID 1149934388
T1 About the National Conflict Resolution Center (NCRC)
T2 The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
YR 2018
FD 2018
PB McGraw-Hill Education
PP New York, NY
SN 9780071801966
LK accessmedicine.mhmedical.com/content.aspx?aid=1149934388
RD 2024/04/19
AB The  National  Conflict  Resolution  Center  (NCRC)  has  provided  dispute  resolution  services  nationally  and  internationally  since  1983.  Based  in  San  Diego,  California,  NCRC  is  the  largest  full-service  conflict  resolution  center  in  Southern  California  and  one  of  the  most  prominent  in  the  United  States.  NCRC  demonstrates  the  ability  to  shift  cultures  through  large-scale,  high-impact,  life-changing  conflict  resolution  trainings.  This  dramatic  impact  is  created  through  teaching  effective  communication  and  conflict  resolution  skills,  which  embrace  collaborative  teamwork  and  cooperation,  benefiting  healthcare  systems,  businesses,  government  agencies,  and  communities.  With  The  Exchange  in  health  care,  NCRC's  goal  is  to  improve  patient  safety  by  bringing  conflict  management  skills  and  strategies  to  the  healthcare  workplace  by  providing  managers,  supervisors,  and  HR  professionals  with  a  structured  process  to  address  communication  issues  and  conflicts  between  their  employees.