@inbook{56843129,
author={Auguste H. Fortin VI and Francesca C. Dwamena and Richard M. Frankel and Robert C. Smith},
title={Chapter 2. Data-Gathering and Relationship-Building Skills},
booktitle={Smith's Patient-Centered Interviewing: An Evidence-Based Method, 3e},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2012},
url={accessmedicine.mhmedical.com/content.aspx?aid=56843129}
}