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A SELF-ASSESSMENT SURVEY FOR CLIENTS

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Instructions. For each of the following statements, please circle the response that best matches the situation for healthcare improvement activities and philosophy in your organization. If none of the answers describe the situation, select the one that best fits. Please be candid with your responses.

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  1. The direction and goals of healthcare improvement at your organization:

    1. Shifts with trends, fads, and industry issues.

    2. Is determined by managers of departments and adjusted as needed.

    3. Is based on a mission and a strategic plan for healthcare improvement.

  2. The primary mode of operation of healthcare improvement consultants is:

    1. To respond to requests by managers and other employees to solve problems and deliver solutions.

    2. To help management react to crisis situations and reach solutions.

    3. To implement solutions in collaboration with management to prevent problems and crisis situations.

  3. Healthcare improvement solutions usually focus on:

    1. Changing perceptions and opinions.

    2. Enhancing skills and job performance.

    3. Driving business measures and enhancing job performance.

  4. Most healthcare improvement solutions are initiated:

    1. When a solution appears to be successful in another organization.

    2. By request of management.

    3. After analysis has indicated that the solution is needed.

  5. To determine healthcare improvement solutions:

    1. Management is asked to choose a solution from a list of existing packaged solutions.

    2. Employees and unit managers are asked about needs.

    3. Needs are systematically derived from a thorough analysis of healthcare performance problems and issues.

  6. When determining the healthcare improvement solutions needed for target audiences:

    1. Nonspecific solutions for large audiences are offered.

    2. Specific needs of specific individuals and groups are addressed.

    3. Highly focused projects are implemented only with those people who need it and can use it.

  7. The responsibility for results from healthcare improvement:

    1. Rests primarily with the healthcare improvement consultants.

    2. Is shared with consultants and clients, who jointly ensure that results are obtained.

    3. Rests with consultants, participants, managers, and clients all working together to ensure accountability.

  8. Systematic, objective evaluation, designed to ensure that healthcare improvement adds value:

    1. Is never accomplished. Evaluations are conducted during the project and they focus on how much the participants are satisfied with the project.

    2. Is occasionally accomplished. Participants are asked if the healthcare improvement project was effective on the job.

    3. Is frequently and systematically pursued. Business impact is evaluated after the project is completed.

  9. Healthcare improvement projects are staffed:

    1. Primarily with internal healthcare improvement consultants.

    2. With one preapproved major healthcare improvement firm.

    3. In the most economical and practical way to meet deadlines and cost objectives, using internal staff and a variety of healthcare improvement firms.

  10. The objectives for healthcare improvement solutions are:

    1. Nonspecific and based on subjective input.

    2. Based on learning, application, and implementation.

    3. Based on business impact, application, implementation, and satisfaction.

  11. Costs for healthcare improvement are accumulated:

    1. On a total aggregate basis only.

    2. On a project-by-project basis.

    3. By specific process components such as initial analysis and implementation, in addition to a specific project.

  12. Management involvement in healthcare improvement is:

    1. Low with only occasional input.

    2. Moderate, usually by request, ...

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