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About the Authors
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Prior to coming to Scripps Health, Victor Buzachero held top executive level positions at organizations such as Providence Health System, Banner Health System, and Baptist Health System. During his tenure at these organizations, Buzachero developed and successfully implemented programs including leadership development, service excellence, reduction in employee turnover, and improved employee satisfaction. Addititonally, he served as vice president of Marketing (hospital acquisitions) for Quinn Health and was coowner and principal of a national labor relations and executive compensation consultancy. In 1999, Franklin Covey honored Buzachero with the “Organization of Excellence” award for his prominent efforts in organizational development and effectiveness and, in 2011, he was honored by HR Executive magazine as a top HR Executive for the year. He is frequently sought out to speak at the national level on ROI in healthcare, workforce initiatives, and labor initiatives, among other topics. Buzachero is former chairman of the American Hospital Association Solutions Board and current senior vice president of Scripps Health.

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Dr. Jack J. Phillips is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than 30 books and more than one hundred articles. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN.

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Dr. Patricia Pulliam Phillips is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate level courses.

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With more than 20 years of experience in the healthcare industry, Zack Phillips is currently the director of Cardiopulmonary Services at Emory Johns Creek Hospital in Johns Creek, Georgia. Phillips has served at nearly every level of the healthcare industry. As a senior-level director of the world’s largest healthcare organization, he has experience with and accountability for the profitability and efficiency of the service lines he oversees. His broad base of professional experience is fortified by his interest and advanced certifications in emergency medicine and response for hospitals and government organizations. Phillips offers a unique blend of expertise and experience in the field of healthcare. He has a keen understanding of what it means for a hospital to operate efficiently, even in the face of pending legislation that is likely to change the operating paradigm for healthcare industry-wide. Phillips is a trusted colleague, an engaged leader, and a gifted motivator for his staff and peers. His perspective is a valuable asset as healthcare organizations work not only to become more efficient, but also to show verifiable return on investment in human resources, technology, and services.

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